Shipping & Delivery Policy
Effective Date: June 11, 2022
Welcome to eHouse New Technology. We are committed to providing you with a smooth and efficient shipping and delivery experience. This Shipping & Delivery Policy explains our shipping methods, costs, delivery times, and related policies. By making a purchase on our website, you agree to the terms outlined below.
1. Shipping Methods and Costs
We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the delivery method, the weight and dimensions of your package, and the destination. The available shipping methods include:
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Standard Shipping: Delivery within 5-7 business days.
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Expedited Shipping: Delivery within 2-3 business days.
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Priority Shipping: Delivery within 1-2 business days.
Shipping costs will be displayed at checkout before you complete your purchase.
2. Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Delivery Time
Delivery times are estimates and start from the date of shipping rather than the date of order. Delivery times are based on carrier delivery practices, destination, and the items you order. The following are general delivery timeframes:
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Standard Shipping: 5-7 business days.
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Expedited Shipping: 2-3 business days.
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Priority Shipping: 1-2 business days.
Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as carrier delays or customs processing.
SHIPPING AND INTERNATIONAL DELIVERY
4. Shipping Locations
We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to U.S. territories, PO boxes, or APO/FPO addresses at this time.
5. International Shipping
We offer international shipping to Canada and Mexico. Shipping costs and delivery times for international orders will be displayed at checkout and may vary based on the destination and weight of the package. Please note that customs duties, taxes, and fees are not included in the shipping cost and may be charged by the destination country.
6. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.
7. Delivery Issues
If you encounter any issues with your delivery, please Immediately contact the support service via the contact form or chat with an operator on the website. We will work with the carrier to resolve the issue as quickly as possible.
CHANGES OR REFUND
8. Damaged or Lost Packages
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Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team immediately. We will arrange for a replacement or refund as appropriate.
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Lost Packages: If your package is lost during transit, please contact our customer service team. We will investigate the issue and work with the carrier to locate your package. If it cannot be found, we will arrange for a replacement or refund.
9. Changes to Your Order
Once your order has been placed, we cannot guarantee that changes can be made. If you need to change or cancel your order, please Immediately contact the support service via the contact form or chat with an operator on the website. We will do our best to accommodate your request.
10. Returns and Refunds
Please refer to our Return & Refund Policy for information on how to return items and request refunds.
11. Contact Us
If you have any questions about our Shipping & Delivery Policy, please contact us at:
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Elements House LLC
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1150 Nw 72nd Ave Tower 1 Ste 455 #8611, Miami, Florida 33126 US
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+1 7274358382