We have a 30-day return policy for devices, which means you have 30 days from the date you receive your device to request a return.

Eligibility for Returns

To be eligible for a return:

• The device must be in the same condition as received

• Unused, unworn, with all original packaging and accessories

• Proof of purchase is required

Consumable items, including refill bottles and replacement consumables, are non-returnable.

How to Start a Return

To start a return, please contact us at support@ehousent.com or visit our Support page and reach out using the contact method that is most convenient for you.

Approved returns must be sent to the following address:

590 Dan Kipper Drive
Riverside, CA 92507
United States

If your return is approved, we will provide a return shipping label along with instructions.
Returns sent without prior authorization will not be accepted.

Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery.
If your device is defective, damaged, or incorrect due to our error, please contact us immediately via support@ehousent.com or through our Support page.

In such cases, devices are covered by a 12-month warranty from the date of delivery.
We will repair, replace, or refund the device at no additional cost, depending on the situation.

Non-Returnable Items

The following items are not eligible for return:

• Consumables, including refill bottles

• Used items
  

• Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a replacement is to return the eligible device and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds are issued to the original payment method

• Processing time is within 10 business days

Please note that banks and credit card companies may require additional time to post the refund.

f more than 15 business days have passed since your return was approved, please contact us via support@ehousent.com or through our Support page.